Returns & Replacement Policy

At NutraDynamic, we are committed to providing high-quality products that meet your fitness and nutritional needs. However, if for any reason you are not satisfied with your purchase, we offer a flexible return and replacement policy in accordance with applicable Indian consumer protection laws. Please read the policy carefully to understand your rights and obligations.

1. Eligibility for Returns

You may request a return or replacement under the following conditions:

• The product you received is damaged, defective, or incorrect.
• The product is unused and in its original packaging, with all seals, labels, and accompanying materials intact.
• The return request is made within 7 days from the date of delivery.

Note: Items such as opened protein powders, supplements, and other consumable goods are not eligible for return unless they are defective or damaged upon receipt.

2. Non-Returnable Items

Certain items are non-returnable, including but not limited to:

• Opened or used consumable products such as whey protein powder, BCAA, creatine, etc.
• Products damaged due to misuse or mishandling.
• Products without their original packaging, seals, or labels.

3. Return Process

To initiate a return, please follow these steps:

1. Contact Us: Email us at support@nutradynamic.com or call our customer service within 7 days of delivery to report the issue.
2. Provide Details: Share your order number, product details, and the reason for the return (e.g., damaged, defective, incorrect item).
3. Inspection: Upon receiving your return request, we may request photos or other documentation to verify the condition of the product.
4. Return Approval: If your return is approved, we will provide instructions for shipping the product back to us.

4. Replacement Policy

If the product you received is damaged or defective, you are eligible for a replacement under the following conditions:

• The replacement request is made within 7 days of delivery.
• The original product is returned in its unused, original condition with all packaging intact.

Note: Replacement requests are subject to the availability of the product. If a replacement is not available, we will issue a refund as per the refund policy outlined below.

5. Refunds

Refunds will be issued in the following cases:

• If the product is found to be defective, damaged, or incorrect, and a replacement is not available.

Refund Process:

• Refunds will be processed through the original method of payment within 7-10 business days after the returned item is received and inspected.

Important:

• Shipping charges (if applicable) are non-refundable unless the return is due to a defective or incorrect product.
• Refunds may be subject to deductions for any promotional offers or discounts used at the time of purchase.

6. Return Shipping Costs

• If the return is due to a defective, damaged, or incorrect product, NutraDynamic will cover the cost of return shipping.
• If the return is for any other reason (e.g., change of mind), the customer is responsible for paying the return shipping charges.

7. Conditions for Rejection of Returns

We reserve the right to reject returns if:

• The product is used, damaged, or mishandled.
• The return request is made after the 7-day window.
• The product is returned without its original packaging, including labels, seals, or accessories.

8. Contact Us

If you have any questions or concerns regarding your return, replacement, or refund, please contact us at:

NutraDynamic
Email: support@nutradynamic.com
Phone: +91-XXXXXXXXXX
Address: Indore, Madhya Pradesh, India

By purchasing from NutraDynamic, you agree to our Returns & Replacement Policy. This policy is governed by Indian consumer laws, including the Consumer Protection Act, 2019, ensuring that you have the right to fair treatment when shopping with us.