At NutraDynamic, we are committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, share, and protect your data when you visit our website or purchase our products. By using our website, you agree to the practices described in this policy. We are compliant with Indian laws, including the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.
1. Information We Collect
We collect the following types of personal and non-personal information:
1.1 Personal Information
Personal information refers to data that can identify you as an individual. We collect personal information when you:
- Create an Account: Name, email address, phone number, shipping address, and billing details.
- Make a Purchase: Payment information such as credit/debit card details, UPI ID, etc. (Note: We do not store any payment card details. They are processed securely through third-party payment gateways).
- Subscribe to Newsletters: Email address and preferences.
- Contact Us: Any information you provide through customer service channels, such as emails or phone conversations.
1.2 Non-Personal Information
We may collect non-personal information automatically when you visit our website. This may include:
- Browser type, IP address, device information.
- Cookies and web beacons used for tracking website usage and preferences.
2. Use of Information
We use the collected information for the following purposes:
- Processing Orders: To fulfill your orders and deliver products.
- Customer Support: To respond to your queries, resolve complaints, and improve customer experience.
- Marketing and Communication: To send you promotional offers, updates, and newsletters, if you have opted in to receive such communications.
- Website Improvement: To analyze website performance, monitor site usage, and enhance your experience.
- Compliance with Law: To comply with applicable laws, regulations, and legal requests.
3. Data Sharing and Disclosure
NutraDynamic does not sell or rent your personal information to third parties. We may share your information under the following circumstances:
- Service Providers: With third-party service providers who assist us in running our business, such as payment processors, delivery partners, IT service providers, and marketing platforms. These providers are bound by strict confidentiality agreements.
- Legal Compliance: We may share information to comply with legal obligations, court orders, or government requests, or to protect our rights, property, and safety, as well as the rights, property, and safety of our customers.
- Business Transfers: In the event of a merger, acquisition, or sale of NutraDynamic, personal information may be transferred to the new business entity.
4. Data Security
We take appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These include:
- Encryption: Sensitive data such as payment information is transmitted securely using SSL encryption.
- Access Control: Only authorized personnel have access to your personal data, and they are bound by confidentiality obligations.
- Secure Storage: We store your data on secure servers and apply standard industry practices to safeguard it.
However, please note that no method of transmission or storage over the Internet is 100% secure, and we cannot guarantee absolute security.
5. Cookies and Tracking Technologies
Our website uses cookies to enhance your browsing experience and provide personalized services. Cookies are small text files stored on your device that help us track your preferences, login details, and website activity.
- Essential Cookies: Necessary for the functioning of the website.
- Performance and Analytical Cookies: Used to analyze website performance and usage.
- Marketing Cookies: Used to deliver personalized advertisements and promotions.
You can control or delete cookies through your browser settings, though disabling cookies may affect the functionality of certain features on our website.
6. Your Rights
Under Indian law, you have the following rights regarding your personal information:
- Right to Access: You have the right to request access to your personal information stored by NutraDynamic.
- Right to Correction: If your personal information is inaccurate or incomplete, you can request correction or updates.
- Right to Withdraw Consent: You may opt-out of receiving marketing communications by following the unsubscribe instructions in our emails or by contacting us directly.
- Right to Deletion: You may request the deletion of your personal data, subject to legal and contractual obligations.
To exercise any of these rights, please contact us at support@nutradynamic.com. We will respond to your request in accordance with applicable Indian data protection laws.
7. Third-Party Websites
Our website may contain links to third-party websites, plugins, or services that are not operated or controlled by NutraDynamic. We are not responsible for the privacy practices or content of such websites. We recommend reviewing their privacy policies before providing any personal information.
8. Children's Privacy
NutraDynamic does not knowingly collect personal information from children under the age of 18. If we discover that we have inadvertently collected such information, we will take steps to delete it. If you believe that a child under the age of 18 has provided us with personal data, please contact us immediately.
9. Changes to the Privacy Policy
NutraDynamic reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted on this page, and the "Last Updated" date at the top of the policy will be revised accordingly. Continued use of our website following the posting of changes constitutes your acceptance of such changes.
10. Governing Law and Jurisdiction
This Privacy Policy is governed by the laws of India, including the Information Technology Act, 2000, and any disputes arising out of or related to this policy will be subject to the jurisdiction of the courts of Indore, Madhya Pradesh, India.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us at:
NutraDynamic
Email: support@nutradynamic.com
Phone: +91-XXXXXXXXXX
Address: Indore, Madhya Pradesh, India
By using the NutraDynamic website, you agree to this Privacy Policy and consent to the collection, use, and sharing of your information as described.
